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Terms and conditions

If an item is not what you ordered:  Please contact us immediately so that we can promptly resolve it for you.  Claims received after 24 hours of delivery will not and cannot be processed. Refunds are not issued except in the case of defective merchandise we are unable to replace.

 

Furniture:

 

All furniture sales are final.  Standard orders cancelled after 24 hours may be subject to a minimum 25% or maximum 50% cancellation fee and cannot be cancelled after 3 days.  Custom orders (i.e. custom colors and/or dimensions) subject to a minimum of 25% cancellation fee and cannot be cancelled after 24 hours.

 

Guarantee:

 

Happy customers make us happy. Pentwood warehouse takes great care to insure that every piece of furniture and product that we sell meets the highest standards of quality and craftsmanship.  We stand behind the quality of everything we sell and your satisfaction with our products is of the utmost importance to us.  All of our products are guaranteed by the manufacturer and insured by the shipping company to arrive in perfect condition.  For the furniture products Because of the nature of wood to change over time due to light exposure, moisture, heat, or other factors, we cannot warrant against changes that may occur naturally over time.  If for any other reason you are not satisfied with your purchase, please contact us within 30 days of delivery.  We will make every effort to insure that you are happy with your purchase.

 

Our guarantee does NOT cover:

 

  • Variations in the color or graining of wood, wood products, lacquer, fabric or other materials, including dye lots; natural markings inherent in the finish of any material.
  • Damage including scratches, chips, rips, tears and glass or mirror breakage due to normal household use, misuse, abuse or accidents; damage or discoloration caused by sunlight; wear, shading or shrinking of any fabric due to improper cleaning; damage due to moving the furniture from the original delivery location or address.

 

This warranty applies to the original purchaser only. Pentwood warehouse liability under this guarantee is limited to repair or replacement of the defective product at its discretion. This guarantee applies under conditions of normal household usage and does not apply to defects resulting from misuse, accidents, negligence or commercial use.

 

Pricing

 

Prices are subject to change at any time. While we strive towards our goal of a 100% error-free world, mistakes can happen and we cannot guarantee that any or all content is accurate or complete, including price information, product specifications, lead time, or any other attribute listed on the web site or in our stores.  In the event a product is listed at an incorrect price due to a typographical or any other error on any page on the web-site, brochure, promotional material or any other electronic or hard copy document, Pentwood warehouse will have the right to refuse, cancel, modify, or take any action it may consider appropriate to address the error for any inquiry, quotation, purchase order or orders placed for products listed at the incorrect price, regardless of whether an order confirmation has been sent or not, and/or any payment has been made or not. If we discover such errors, they will be corrected on our system using best efforts on the part of Pentwood warehouse , and the corrected price or other information will be notified to you, and will be applied to your Purchase Order or Orders.

 

If one or more payments have already been made and your order is confirmed, accepted, refused, cancelled, or modified in such a case of incorrect price, Pentwood warehouse will refund any payment or payments you have already made for such item or items. Such a Purchase Order or Orders will not be considered confirmed, and the item or items will not be shipped due to the non-validity of the Purchase Order or Orders. If a product is listed at an incorrect price, Pentwood Warehouse reserves the right to refuse, cancel or limit any order placed at the incorrect price.  In no event shall Pentwood warehouse  be liable to sell or ship the product to the customer at the inaccurate price.  The customer’s sole remedy in such cases will be the full refund of any funds that we have collected in reference to the cancelled products and/or services.